Privacy Policy

Talvex ("we", "our", or "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or engage our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

We collect information you voluntarily provide when you:

• Submit a contact or enquiry form (name, email, phone, company, project details)
• Communicate with us via email or other channels
• Engage us for services under a client agreement

We also collect standard technical information automatically — such as IP address, browser type, and pages visited — through server logs and analytics tools, solely to understand website performance.

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Prepare and deliver project scopes, quotes, and deliverables
• Send service-related communications (project updates, invoices)
• Improve our website and service quality
• Comply with applicable legal obligations

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

We may share your information with trusted service providers who assist us in operating our business (e.g., cloud hosting, email delivery), under strict confidentiality agreements. We may also disclose information where required by law or to protect our legal rights.

We retain personal data only as long as necessary to fulfil the purpose for which it was collected, or as required by law. Contact enquiries are retained for up to 2 years. Client project data is retained for the duration of the engagement plus 5 years for legal and accounting purposes.

Our website may use essential cookies to maintain site functionality and analytics cookies to understand usage patterns. You can control cookies through your browser settings. Disabling non-essential cookies will not affect your ability to use the site.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent where processing is based on consent
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, contact us at the email address below.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us via our contact form.