Terms of Service

By engaging Talvex for services or accessing this website, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website or services.

Talvex provides AI customer assistant setup (website chatbots and WhatsApp auto-replies), business automation, website and web app development, custom software, and related technology services. The specific scope, deliverables, timeline, and price for each engagement are agreed upon in writing before work begins.

We reserve the right to decline any project at our discretion.

All quotes are fixed-price unless explicitly stated otherwise. A project begins only after a written quote is accepted and the agreed deposit is received.

Standard payment terms are 50% upfront and 50% upon delivery, unless a separate agreement is in place. Invoices not paid within 14 days of the due date may incur a late fee of 1.5% per month on the outstanding balance.

Prices are exclusive of applicable taxes unless stated. Clients are responsible for any taxes applicable in their jurisdiction.

Each project includes up to two (2) rounds of revisions within the originally agreed scope. Additional revision rounds, and requests that materially change the scope, features, or timeline, will be treated as change orders and quoted separately.

Deliverables are provided according to the agreed timeline. Upon delivery, clients have 7 days to review and raise any issues. Acceptance is assumed after 7 days unless written objections are received.

Custom builds. For websites, web apps, and custom software built specifically for a client, all intellectual property rights in the final deliverables — including source code, design assets, and documentation — are transferred to the client upon receipt of full payment.

Managed services.The AI Customer Assistant and other services that run on Talvex's platform are provided as a managed service. Talvex retains all rights in the platform, its software, templates, and configuration tools. The client receives a non-exclusive right to use the service for as long as it remains active. Source code is not transferred for managed services.

Your content and data. The client retains ownership of its content, branding, and the customer data collected through any service we build or operate. On request, we will provide an export of that data in a commonly used format.

Talvex retains the right to reference the completed project in its portfolio and marketing materials unless the client requests otherwise in writing.

Third-party libraries, frameworks, or assets used in a project remain subject to their own respective licences, which are provided to the client on request.

Managed services include 1 month of free support from the delivery date. After that, continued hosting, monitoring, and updates require an active monthly maintenance plan at the price stated in the client's quote.

If a maintenance plan is cancelled, or remains unpaid for more than 30 days after its due date, we may suspend the managed service after giving written notice. We will provide an export of the client's data on request.

Managed services rely on third-party platforms, including the WhatsApp Business Platform operated by Meta. Use of those platforms is subject to their own terms, policies, and any fees they charge. We are not responsible for outages, policy changes, or account restrictions imposed by those providers.

Where an AI feature generates answers, responses may occasionally be incomplete or inaccurate. The client is responsible for reviewing the answers configured for its business and for any commitments made to its own customers.

Both parties agree to keep confidential any non-public information shared during the engagement. This obligation survives the termination of the agreement for a period of 3 years.

Every project includes 1 month of free support from the delivery date, covering bug fixes, minor content updates, and technical assistance. Support does not cover new features, redesigns, or issues arising from third-party changes outside our control. Ongoing support after this period is available through an optional monthly maintenance plan.

Where we process personal data on a client's behalf — for example, customer enquiries received by an AI assistant — we do so only on the client's instructions and in line with Malaysia's Personal Data Protection Act 2010 (PDPA). The client is responsible for informing its own customers how their personal data is used. See our Privacy Policy for details.

To the maximum extent permitted by law, Talvex shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our services or deliverables. Our total liability for any claim shall not exceed the total fees paid for the specific project giving rise to the claim.

Either party may terminate a project with 14 days written notice. In the event of termination, the client is responsible for payment of all work completed up to the termination date. Deposits are non-refundable once work has commenced. Monthly maintenance plans may be cancelled at the end of any billing period.

These Terms are governed by and construed in accordance with the laws of Malaysia. Any disputes shall first be subject to good-faith negotiation, and if unresolved, to mediation before any formal legal proceedings in the courts of Malaysia.

We may update these Terms from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of our services after changes constitutes acceptance.

For questions about these Terms, please reach us via our contact form.